Airline Customer Service Agent Resume

If you are brimming with dynamism; if you are physically fit and mentally strong; if you possess excellent communication and interpersonal skills and if you are familiar with the routine airline practices, the post of an airline customer service agent is giving you a call. Salaries are handsome, future prospects are healthy. What are you waiting for? Prepare your optimized resume and send it immediately to a reputed airline company where you could utilize your skills and knowledge in the most professional manner.
Here follows a sample airline customer service agent resume prepared by our team of experts for your reference. You can pick up some of the points directly from this sample. However, the names and the addresses in this sample are fictitious and are just for the sake of example. Follow the sample, send your resume and get ready to be a part of an esteemed airline company. All the best!

Airline Customer Service Agent Resume Example

Michael Holding
‘Holdings’ Cottage’
900, Varsity Road, Arvin, CA 93203-2421, USA
Home: +1 661-854-5561
Mobile: 4087304133
Email Id:

Job Objective:
I am seeking the position of an Airline Customer Service Agent in a reputed airline company where I could shoulder the job responsibilities in the professional environment and attain self growth as well.

Summary of Qualifications:

  • Willingness and ability to shoulder any relevant job responsibility
  • Profound knowledge of the integral airline processes and procedures
  • Proven ability to handle all the airline ticketing and reservation procedures
  • Commendable proficiency in operating relevant Microsoft Office tools and web-based applications
  • Proven efficiency in handling stressful situations and complicated airline practices
  • Quick and accurate comprehension and interpretation of the office documents and ability to handle daily correspondence competently
  • Capability to work for longer duration with equal efficiency
  • Exemplary written and oral communication skills
  • Commitment towards prompt and courteous customer service and utmost customer satisfaction
  • Excellent typing and data entry skills
  • Physical and mental fitness

Professional Experience:
Apex Aviation, Arvin, California, USA
Airline Customer Service Agent, March <year>- till date
Duties and Responsibilities Handled

  • Greeting and assisting airline customers in a polite and courteous manner
  • Checking in passengers at the airport and assisting them in the ticketing and reservation procedure
  • In exceptional cases, helping passengers re-book the itineraries and get boarding passes
  • Ushering passengers to the aircraft
  • Answering the client queries about the arrival and departure timings of the flights
  • Monitoring food and water supply for the flight passengers and crew members
  • Assisting staff members for smooth and safe operations matching the standards set by the company
  • Making announcements for passenger information

A1 Airlines, Arvin, California, USA
Airline Customer Service Agent, February 2003- February 2007
Responsibilities Handled

  • Ensuring the proper lining up of the aircrafts in and out of the ramp
  • Supervising the maintenance of the aircrafts as well as the ramp area
  • Instructing the junior for loading and unloading of baggage and other materials
  • Escorting passengers to their desired flights with special attention towards old and handicapped passengers

Associate Degree in Public Relations, Arvin City College, Arvin, California, 2002

Available upon Request